Handbook of Human Resource Management in the Tourism and Hospitality Industries

Contents:

Part I Setting the stage
1. Human resource management in the hospitality and tourism sector
Ronald J. Burke

2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth
Julia Christensen Hughes

Part II Developing a service quality culture
3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry
William C. Murray

4. The talent agenda in hospitality and tourism
William J. Pallett

5. How to develop hotel brand internalization among hotel employees
Catherine Cheung and Tom Baum

6. Leadership in hospitality organizations: Achieving competitive advantage
Ronald J. Burke

Part III Developing human capital
7. Evolving conceptions of talent management: A roadmap for hospitality and tourism
Julia Christensen Hughes and William C. Murray

8. Jobs for the girls? Women's employment and career progression in the hospitality industry
Shelagh Mooney

9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies
Andrew Jenkins

Part IV Critical employee and organization outcomes
10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice
Julia Christensen Hughes

11. Synopses of empirical studies on engagement in hospitality and tourism research
Julia Christensen Hughes

12. Security and safety: An internal customer perspective
Alfred Ogle

13. Gender differences in burnout perceptions: The case of hotel employees
Derya Kara and Muzaffer Uysal

Part V Human Resource management initiatives
14. Diversity training in the hospitality and tourism industry
Juan M. Madera, Camille E. Kapoor and Lindsey Lee

15. The happiest place on earth? A case study of the Disney World employment experience
Sara L. Mann and Marie-Helene Budworth

16. Benefits of workplace learning in hospitality organizations
Ronald J. Burke

17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry
Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang

Index

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• Gestão do pessoal e recursos humanos
• Indústria hospitalar
• Indústria do turismo