Research Methods in Service Innovation

Contents:

1. Service Innovation Research Methods
Flemming Sorensen and Francesco Lapenta

2. Quantitative Measurement Instruments: A Case of Developing a Method for Measuring Innovation in Service Firms
Jon Sundbo

3. The Critical Incident Technique and Everyday Innovation
Lars Fuglsang

4. Laddering Method in Service Innovation Research
Niels Nolsoe Gruenbaum

5. Narratives as Driver for Co-Creating New Stories of Service
Anne Vorre Hansen

6. Mapping Innovation Processes: Visual Techniques for Opening and Presenting the Black Box of Service Innovation Processes
Anne Rorbaek Olesen

7. Interpretivist Analyses of Social Networks of Service Innovation
Jorn Kjolseth Moller and Flemming Sorensen

8. The Role of Social Media Data for Research on User Driven Innovation
Ada Scupola

9. Using Technology Oriented Scenario Analysis for Innovation Research
Francesco Lapenta

10. Using Future Workshops for Idea Generation in Engaged Service Innovation Research
Ada Scupola

11. Service Innovation Field Experiments: Developing and Testing New Innovation Processes
Flemming Sorensen

12. Service Innovation in Complex Research Projects: Learnings from Working Within a Triple Helix Framework
Claire Esther Staddon Forder

Index

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• Indústrias de serviços
• Inovação empresarial
• Métodos de pesquisa: geral

Innovative; Research Methods; Service; Innovation; Multidisciplinary; Examples