Research Handbook on the Ombudsman
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Research Handbook on the Ombudsman
Hertogh, Marc; Kirkham, Richard
Edward Elgar Publishing Ltd
11/2018
608
Dura
Inglês
9781786431240
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The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. The Research Handbook is organized in to four Parts: fundamentals of the ombudsman, the evolution of the ombudsman, evaluation of the ombudsman, and the ombudsman office and profession.
Contents: Foreword Peter Tyndall 1. The Ombudsman and Administrative Justice: From Promise to Performance Marc Hertogh and Richard Kirkham PART I: FUNDAMENTALS OF THE OMBUDSMAN 2. The History and Evolution of the Ombudsman Model Sabine Carl 3. Ombudsmen and Public Authorities: A Modest Proposal Nick O'Brien 4. The Private Sector Ombudsman Christopher Hodges PART II: THE EVOLUTION OF THE OMBUDSMAN 5. Ombudsmen: Hunting Lions' or Swatting Flies' Carol Harlow 6. The Politics of the Ombudsman: The Hong Kong Experience Johannes Chan and Vivianne Wong 7. The Ombudsman and the Rule of Law Benny Tai 8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency? Milan Remac 9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor Alex Brenninkmeijer and Emma van Gelder 10. Ombudspersons in Developing Countries: The Case of Indonesia Adriaan Bedner 11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur Carlos Alza Barco 12. Fifty Years of the Ombudsman in Africa Victor Ayeni 13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights Linda C. Reif PART III: EVALUATION OF THE OMBUDSMAN 14. The Profile of Complainants: How to Overcome the 'Matthew Effect'? Bernard Hubeau 15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services Naomi Creutzfeldt and Ben Bradford 16. What Do Government Agencies Learn from the Ombudsman? Chris Gill 17. Ombudsmen in Prisons: Reviewing and Reforming Matthew Groves 18. The National Ombudsman and Proper Police Conduct Yvonne van der Vlugt 19. The Use of Own-Initiative Powers by the Ombudsman Laura Diez Bueso 20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands Maaike de Langen, Emily Govers and Reinier Van Zutphen PART IV: OMBUDSMAN OFFICE AND PROFESSION 21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board Julia Dahlvik and Axel Pohn-Weidinger 22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution Anita Stumckhe 23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating John McMillan 24. Ombudsman Values: A Guide to Practice Robert Behrens 25. The 21st Century Ombudsperson: A Guarantor of Democracy Manuel Lezertua 26. What's in a Name: A Discussion Paper on Ombud Terminology Varda Bondy and Margaret Doyle PART V: CONCLUSION 27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science" Marc Hertogh and Richard Kirkham Index
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The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. The Research Handbook is organized in to four Parts: fundamentals of the ombudsman, the evolution of the ombudsman, evaluation of the ombudsman, and the ombudsman office and profession.
Contents: Foreword Peter Tyndall 1. The Ombudsman and Administrative Justice: From Promise to Performance Marc Hertogh and Richard Kirkham PART I: FUNDAMENTALS OF THE OMBUDSMAN 2. The History and Evolution of the Ombudsman Model Sabine Carl 3. Ombudsmen and Public Authorities: A Modest Proposal Nick O'Brien 4. The Private Sector Ombudsman Christopher Hodges PART II: THE EVOLUTION OF THE OMBUDSMAN 5. Ombudsmen: Hunting Lions' or Swatting Flies' Carol Harlow 6. The Politics of the Ombudsman: The Hong Kong Experience Johannes Chan and Vivianne Wong 7. The Ombudsman and the Rule of Law Benny Tai 8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency? Milan Remac 9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor Alex Brenninkmeijer and Emma van Gelder 10. Ombudspersons in Developing Countries: The Case of Indonesia Adriaan Bedner 11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur Carlos Alza Barco 12. Fifty Years of the Ombudsman in Africa Victor Ayeni 13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights Linda C. Reif PART III: EVALUATION OF THE OMBUDSMAN 14. The Profile of Complainants: How to Overcome the 'Matthew Effect'? Bernard Hubeau 15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services Naomi Creutzfeldt and Ben Bradford 16. What Do Government Agencies Learn from the Ombudsman? Chris Gill 17. Ombudsmen in Prisons: Reviewing and Reforming Matthew Groves 18. The National Ombudsman and Proper Police Conduct Yvonne van der Vlugt 19. The Use of Own-Initiative Powers by the Ombudsman Laura Diez Bueso 20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands Maaike de Langen, Emily Govers and Reinier Van Zutphen PART IV: OMBUDSMAN OFFICE AND PROFESSION 21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board Julia Dahlvik and Axel Pohn-Weidinger 22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution Anita Stumckhe 23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating John McMillan 24. Ombudsman Values: A Guide to Practice Robert Behrens 25. The 21st Century Ombudsperson: A Guarantor of Democracy Manuel Lezertua 26. What's in a Name: A Discussion Paper on Ombud Terminology Varda Bondy and Margaret Doyle PART V: CONCLUSION 27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science" Marc Hertogh and Richard Kirkham Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
