Handbook of Service Business

Contents:

Preface - The Structure of the Handbook

Acknowledgements

1. Service Business - Growth, Innovation, Competitiveness
John R. Bryson and Peter W. Daniels

PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES
2. Growth and Productivity in EU Service Sectors
Mary O'Mahony

3. Service Research and Economic Geography
Patrik Stroem

4. The New Scientific Study of Service
Paul P. Maglio and Cheryl A. Kieliszweski

5. The Role of the Big 4: Commoditization and Accountancy
Steve Hollis

PART II SERVICES AND CORE BUSINESS PROCESSES
6. Green and Sustainable Innovation in a Service Economy
Faridah Djellal and Faiz Gallouj

7. The Three-Stage Model of Service Consumption
Rodoula H. Tsiotsou and Jochen Wirtz

8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth
Michael Ehret and Jochen Wirtz

9. Measuring Business Activity in the UK
Julian Frankish, Richard Roberts, David J. Storey and Alex Coad

10. The Growth of Information-Intensive Services in the US Economy
Uday Apte, Uday Karmarkar and Hiranya Nath

11. Service and Experience
Jon Sundbo

PART III MANAGING SERVICE BUSINESSES
12. The Organization of Service Business
Andrew Jones

13. Managing Experts and Creative Talent
David J. Teece

14. Globalization of Services
Joanne Roberts

15. Internationalisation of Services: Modes and the Particular Case of KIBS
Luis Rubalcaba and Marja Toivonen

16. In Pursuit of Creative Compliance: Innovation in Professional Service Firms
Timothy Morris, Michael Smets and Royston Greenwood

17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship Management
John R. Bryson

PART IV UNDERSTANDING SERVICE BUSINESS
18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century?
Andrew Potter and Robert Mason

19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western Countries
Lauren Andres and Caroline Chapain

20. Tourism Services: A Sustainable Service Business?
C. Michael Hall

21. Growth and Spatial Development of Producer Services in China
Anthony G. O. Yeh and Fiona F. Yang

PART V CONCLUSION: A NEW RESEARCH AGENDA?
22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and Opportunities
John R. Bryson and Peter W. Daniels

Index

Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.

• Geografia económica
• Vendas e marketing
• Indústrias de serviços
• Obras de referência

Service firms; Innovation and services; Service studies; Service science; Economic geography; Economic development